Appointment

Privacy Policy

1. Information We Collect

To provide accurate evaluations and safe, high-quality wellness care, we collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”). This includes:

  • Identifiers: Full name, email address, phone number, and physical mailing address.
  • Health & Wellness Data (Sensitive Data): Information you voluntarily provide on intake forms, clinical questionnaires, or during service consultations. This includes current physical symptoms, pain levels, health/aesthetic goals, and medical history relevant to advanced protocols like peptide therapies or physical treatments.
  • Commercial & Billing Information: Appointment booking histories, services purchased, billing details, and payment records.
  • Technical & Usage Data: IP address, browser type, device information, operating system, cookies, and analytical data regarding how you browse and interact with our website.

 

2. How We Use Your Information

We use your collected data strictly for professional operational, treatment, and compliance purposes:

  • To accurately schedule, verify, modify, and manage your appointments.
  • To evaluate clinical eligibility for specialized programs (e.g., verifying safety indicators before starting Triple G Peptides or targeted Skin Tightening).
  • To process payments securely through our designated, PCI-compliant third-party payment gateways.
  • To send automated booking reminders, transactional receipts, operational notifications, and occasional marketing or promotional updates (which you can opt out of at any time via the provided unsubscribe links).
  • To comply with all applicable United States state and federal healthcare facility regulations and record-keeping laws

 

3. Data Sharing & Third-Party Disclosures

Oak & Sage Wellness Center does not sell, rent, or lease your personal data or private health details to third parties. Your data is shared only with trusted vendor partners essential to fulfilling our operational services:

  • Electronic Health Records (EHR) & Scheduling Platforms: Secure software platforms used to manage customer profiles, consent forms, and calendar coordinates.
  • Merchant Service Processors: Secure financial institutions that process payment card information. We do not store raw credit card numbers on our local web servers.
  • Legal & Law Enforcement Mandates: We may disclose data if required by an enforceable subpoena, court order, or to protect the safety, property, and legal rights of our staff, clients, and clinic.

 

4. Consumer Privacy Rights (United States Compliance)

Depending on your state of residence within the United States, you may hold specific legal consumer privacy rights regarding your Personal Data. These typically include:

  • The Right to Access & Confirm: Verify whether we are actively processing your data and obtain a clean, portable copy of that personal information.
  • The Right to Correct: Request structural updates or corrections to inaccurate, incomplete, or out-of-date records.
  • The Right to Delete: Request that we completely purge personal records collected from or about you (subject to mandatory state medical record-keeping retention laws which override standard digital erasure).
  • The Right to Opt-Out: Object to targeted digital advertising or analytical tracking.

To execute any of these legal rights, please contact our privacy representative using the contact data provided in Section 8. We review and fulfill all valid requests within 45 days.

 

5. Data Security & Retention

We enforce strict administrative, physical, and technical security controls to protect your health files and personal information from accidental loss, unauthorized exposure, modification, or breach.

  • Retention Timelines: We retain individual health and personal records only as long as necessary to administer your active wellness programs, manage your client account, or fulfill statutory records retention laws required for wellness facilities.

 

6. Children’s Privacy

Our platform and advanced treatments are designed solely for adults aged 18 and older. We do not knowingly gather or monitor personal data from individuals under 13 years of age. If we identify that an underage user has transmitted data to our system, it will be completely deleted from our storage systems immediately

7. Changes to This Privacy Policy

We reserve the right to modify or adjust this Privacy Policy at any time to reflect changing laws or technical updates to our website infrastructure. The “Last Updated” date at the peak of this page will change accordingly. We strongly encourage checking this page periodically to remain informed on how we protect your information.

8. Contact Information

For any questions, concerns, updates to your data, or to exercise your privacy rights, please address your correspondence to our official clinic communication channels:

  • Physical Address: TBD
  • Official Communications Email: info@oakandsagewellness.com
  • Phone Number: +1 (555) 987-6543